Which of the following statements is true about query by example capabilities in a database?
Answer It helps to create a query quickly and easily.
It refers to immediate automated responses to the requests of users.
Its primary use is gathering new information.
It prevents illegal entries into a database.
It is designed to handle multiple concurrent transactions from customers.

.2 points
Question 2

The total cost of ownership of a system refers to ________.
Answer only the recurring costs associated with a system
all non-recurring costs associated with a system
the total cost of acquisition of a particular system
the total cost of acquisition and all costs associated with use and maintenance of a system
all costs associated with ongoing use and maintenance of a system

.2 points
Question 3

Which of the following statements is true about widgets?
Answer They can be integrated into a Web page, but cannot be placed on a desktop.
They can integrate two or more Web services.
They can be placed on a desktop, but cannot be integrated into a Web page.
They are created by the integration of Web services and mashups.
They are small interactive tools used for a single purpose.

.2 points
Question 4

In online analytic processing systems, ________ are the values or numbers the user wants to analyze.
Answer dimensions

.2 points
Question 5

Supply chain planning begins with ________.
Answer product demand planning and forecasting
distribution planning
production scheduling
safety stock planning
inventory planning

.2 points
Question 6

Which of the following is a reason for the development of semantic Web?
Answer Users give a lot of unnecessary personal information to social networking sites.
Widgets cannot be integrated into Web pages.
Web pages can be understood by people but not by computers.
Users are skeptical while making purchases online due to the fear of getting cheated.
Users should be able to use any device in any network for any service.

.2 points
Question 7

Lee’s department store uses the everyday low prices strategy. This strategy hinges upon the store’s ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers. Lee’s store also developed its own distribution network for supplying its retail outlets with consumer goods. This distribution network allowed them to cut out external suppliers and middlemen, further driving down business costs. This implies that the competitive strategy used by this store would most likely focus on ________.
Answer supply chain effectiveness
supply chain efficiency
operational CRM
analytical CRM
supply chain visibility

.2 points
Question 8

Which of the following statements is true about informational systems?
Answer Its goal is to enhance ease of access and use.
Its primary purpose is to run the business on a current basis.
It consists of narrow and simple updates and queries.
Its goal is to enhance performance.
It is primarily used by online customers, clerks, salespersons, and administrators.

.2 points
Question 9

The use of ________ within a company’s boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0.
Answer Web 1.0 techniques and intranet
social software and extranet
extranet and Web 1.0 techniques
Web 2.0 techniques and social software
extranet and intranet

.2 points
Question 10

________ are temporary work groups with a finite task and life cycle.
Answer Staff committees
Cross functional teams
Task forces
Self directed work teams
Intensive forces

.2 points
Question 11

________ allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete.
Answer Normalization
Fuzzy logic
What-if analysis

.2 points
Question 12

BelAir Tech has developed and run its own information system for the past ten years. However, the company has now decided to outsource its IS function to a service provider. Which of the following, if true, will strengthen BelAir’s decision?
Answer Most BelAir employees are familiar with the current information system.
BelAir’s IS team developed the existing system from scratch and has ironed out most faults over the years.
The service provider is highly recommended by its other clients.
BelAir has seen a fall in company revenue over the last year.
Outsourcing its IS function did not benefit BelAir’s competitor, Amis Systems.

.2 points
Question 13

Social network analysis is a technique that attempts to ________.
Answer analyze why a key indicator is not at an appropriate level or why an exception occurred
allow hypothetical changes to the data associated with a problem to observe how these changes influence the results
discover “hidden” predictive relationships in the data
analyze large data warehouses to detect changes deemed important by a user
find experts in particular subject areas

.2 points
Question 14

BelAir Tech is conducting a cost-benefit analysis for its IS department. In this, the salary of an employee is an example of a(n) ________.
Answer tangible and recurring cost
recurring and non-recurring cost
tangible and non-recurring cost
intangible and recurring cost
intangible and tangible cost

.2 points
Question 15

Which of the following statements is true about an operational system?
Answer It consists of historical or point-in-time data.
It consists of narrow and simple updates and queries.
Its goal is to enhance ease of access and use.
Its primary purpose is to support managerial decision making.
It is primarily used by managers.

.2 points
Question 16

Once the data model is created, the format of the data is documented in a(n) ________.
Answer expert system
data mart
data type
data warehouse
data dictionary

.2 points
Question 17

Which of the following statements best describes the productivity paradox for technology investment?
Answer While it is easy to identify and quantify the intangible benefits of an information system, it is not easy to quantify the tangible benefits.
The productivity of an information system is in no way related to the investment in the technology.
As investment in technology increases, productivity decreases steadily.
The productivity of any technology is directly proportional to the investment in that technology.
While it is easy to quantify the costs associated with developing an information system, it is often difficult to quantify tangible productivity gains from its use.

.2 points
Question 18

BelAir has submitted a request for proposal to a number of vendors. It must now evaluate the proposals it has received. Which of the following methods can it use to compare the different systems?
Answer alpha testing
systems benchmarking
beta testing
data modeling

.2 points
Question 19

The phenomenon of cutting out the “middleman” and reaching customers more directly and efficiently is known as ________.
Answer demutualization

.2 points
Question 20

Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer’s credit card. This process of selling a product or service is known as the ________ process.
Answer make-to-stock

.2 points
Question 21

The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities.
Answer technology development
inbound logistics
human resources

.2 points
Question 22

Under the ________ pricing model, the firm running the advertisement pays only when a Web surfer actually clicks on the advertisement.
Answer pay-per-conversion

.2 points
Question 23

Which of the following is an example of supply chain efficiency?
Answer Caterpillar has high spare parts availability.
Apple sources its raw materials in a way to keep costs low.
Rolex positions itself as a prestige brand.
Federal Express focuses on providing superior service.
Dr. Pepper introduces a new flavor of soft drink.

.2 points
Question 24

A collection of companies and processes are involved in moving a product from the suppliers of raw materials, to the suppliers of intermediate components, to final production, and ultimately, to the customer; these companies are collectively referred to as ________.
Answer market entry
product lifecycle
customer management
supply chain
enterprise resource management

.2 points
Question 25

Administrative activities focus on the ________.
Answer processes and decision making to orchestrate the day-to-day operations of an organization
design and development of applications that support the primary business activities
business activities associated with employee management
purchasing of goods and services that are required as inputs for the primary activities
hardware and software that must be implemented to support the applications that the primary activities use

.2 points
Question 26

Which of the following statements is true about Web 1.0?
Answer It helps connect ideas and people.
It helps users share information.
It helps users find information.
Users receive and give recommendations to friends.
Users rule these applications.

.2 points
Question 27

Which of the following statements is true about online analytical processing server?
Answer It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.
It groups related records together on the basis of having similar values for attributes.
It understands how data is organized in the database and has special functions for analyzing the data.
It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.

.2 points
Question 28

Keith Norat, the Chief Technology Officer of Kender Internationals, relies on blogs while making decisions. In his words, “Blogs are an important part of our purchase decisions. In todays environment, blogs provide diverse information that help us to make good decisions.” Which of the following is an underlying assumption?
Answer Some of the blogs are not written well.
Professional bloggers rely heavily on advertisements to sustain their operations.
Blogs lead to the “amateurization” of journalism.
Blogs are company sponsored.
Information in blogs is accurate.

.2 points
Question 29

Podcasting is a misnomer because podcasts ________.
Answer cannot be played on Apple’s iPods
are not related to distribution of digital media for digital devices
are concerned with outsourcing tasks to a large group of people or community
are concerned with the dissemination of information to a narrow audience
can be played on a variety of devices in addition to Apple’s iPods

.2 points
Question 30

________ is a form of e-auction where buyers post a request for quote.
Answer A request for proposal
A reverse auction
An exchange
A forward auction

.2 points
Question 31

A query is used to ________.
Answer eliminate data duplication
prevent illegal or illogical entries from entering the database
retrieve information from a database
organize and sort the data in a database
allocate storage space for a database

.2 points
Question 32

Ben buys an Olympus E-PL2 from Sony which starts malfunctioning. When he opts for an exchange, the customer representative says that an exchange or repair is not possible because the damage was of a physical nature and not covered under warranty.

Which of the following consequences, if true, would be an example of consumer-to-consumer electronic commerce?
Answer Ben files a complaint on Sony’s Web site asking for an escalation.
Ben sells the Olympus E-PL2 to the world’s largest used camera dealer KEH.com.
Ben buys a Canon G 12.
Ben sells the Olympus E-PL2 to Balvinder Singh in India through eBay.com.
Ben files an online suit against Sony.

.2 points
Question 33

Which of the following explains Web analytics?
Answer analyzing Web sites in order to find the best online business practices
conducting online marketing research to improve product quality
analyzing Web sites in order to find the best one in its category
tracking all online purchasers to try and increase their frequency of visit to a particular Web site
analyzing Web surfers’ behavior in order to improve Web site performance

.2 points
Question 34

Which of the following statements is true about business intelligence?
Answer It is an organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.
It is the process by which a customer-owned mutual organization or co-operative changes legal form to a joint stock company.
It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.
It is the act of outsourcing tasks, traditionally performed by an employee or contractor, to an undefined, large group of people or community, through the use of information technology.
It is the use of human resources to gather and analyze information from external sources in order to make better business decisions.

.2 points
Question 35

The systems that are used to interact with customers and run a business in real time are called ________.
Answer executive systems
informational systems
tactical systems
operational systems
strategic systems

.2 points
Question 36

Which of the following goods are typically produced under a make-to-order approach?
Answer very expensive low-volume goods
expensive high-volume goods
cheap low-volume goods
mass-produced goods
goods from external vendors

.2 points
Question 37

________ are alternative measures of outcomes that can help clarify what the impact of a change will be for a firm.
Answer Proxy variables

.2 points
Question 38

Electronic commerce is used to conduct business with business partners such as suppliers and intermediaries. This form of EC is commonly referred to as ________ electronic commerce.
Answer business-to-employee

.2 points
Question 39

Supply chain execution ________.
Answer involves the development of demand forecast
refers to the ability to track products as they move through the supply chain
involves the development of a sourcing plan
refers to the use of key performance indicators to monitor production
involves the management of information flow

.2 points
Question 40

In the order-to-cash process, once “checking credit” is done, it is followed by ________.
Answer collecting payment
creating an order
picking, packing, and shipping
allocating stock
preparing and sending the invoice

.2 points
Question 41

Which of the following is a mechanism for consumer-to-consumer transactions?
Answer e-integration

.2 points
Question 42

Which of the following statements about just-in-time strategies is true?
Answer The manufacturer or retailer using this strategy shares real-time sales data with their suppliers, who maintain inventory levels based on preestablished agreements.
Companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when they are needed for production.
Retailers using this strategy allow suppliers to maintain ownership of inventory within their
warehouses or stores until items are scanned at the point of sale.
Companies using this strategy allow the suppliers to manage the manufacturer’s inventory levels based on preestablished service levels.
Companies using this strategy maintain large inventories of supplies, parts, warehousing resources, and extra workers to meet production contingencies.

.2 points
Question 43

In DBMS, data are kept separate from the applications’ programming code. This means that ________.
Answer database needs to be changed when a change is made to an application
an application needs to be changed when database is changed
database does not need to be changed if a change is made to an application
an application cannot be changed without making changes to the database
an application’s programming code needs to be updated continuously to keep up with the database

.2 points
Question 44

Business case arguments based on data, quantitative analysis, and/or indisputable factors are known as arguments based on ________.
Answer faith

.2 points
Question 45

________ refers to the display of complex data relationships using a variety of graphical methods.
Answer Normalization
Textual mining

.2 points
Question 46

La Belle Inc. introduced a new line of accessories for teenaged girls last season. Following its immense popularity with the targeted group, the company anticipated high sales this season. It ordered raw materials accordingly, and even ensured that they had sufficient inventory to meet excess demand, if any. However, the success of the new line turned out to be a fad, as the teens soon turned to other products offered by competing brands, and La Belle’s sales declined. This caused a huge discrepancy in the amount of raw materials they needed and the amount of inventory they had piled up in anticipation of good sales. This is an example of ________.
Answer hindsight bias
safety stock planning
the bullwhip effect
the multiplier effect
product recall

.2 points
Question 47

Which of the following statements is true about product flow, a key element of supply chain?
Answer It refers to the movement of goods from the supplier to production, from production to distribution, and from distribution to the consumer.
It refers to the movement of information along the supply chain, such as order processing and delivery status updates.
It refers to the ability to track products as they move through the supply chain.
It tracks a one-way flow of products from producers to consumers but cannot process returns or customer refunds.
It refers primarily to the movement of financial assets throughout the supply chain.

.2 points
Question 48

The purpose of a data warehouse is to ________.
Answer standardize the format of data retrieved from different systems
allow managers to run queries and reports themselves without having to know query languages or the structure of the underlying data
put key business information into the hands of more decision makers
reduce the complexity of the data to be analyzed
provide capabilities for discovering “hidden” predictive relationships in the data

.2 points
Question 49

Taking entities as tables, each column is a(n) ________.
Answer record

.2 points
Question 50

Fen-phen was an anti-obesity medication that consisted of two drugs: fenfluramine and phentermine. Fenfluramine was initially marketed by American Home Products, but was shown to cause potentially fatal pulmonary hypertension and heart valve problems. This eventually led to the withdrawal of the drug and legal damages of over $13 billion. This is an example of ________.
Answer the bullwhip effect
a product recall
lean manufacturing
production control
a green business