Case Study: Opening Your New Dunkin Donuts Locations
Assumption and Context: You have been the manager of a Dunkin Donuts store in the Midwest for the past two years. The store is owned by a Dunkin Donuts franchisee who owns 20 other Dunkin Donuts locations. Your employer took an employee inventory and examined all current employees. It has been noted by the owner that you have a highly successful track record. You have been recognized for doing an exceptional job staffing, leading, training, coaching, and managing people. You have been recognized for successfully managing all key components of your store and have successfully managed key business drivers such as cash, profits, growth, asset utilization and people. In regards to the metrics that are used to measure their stores for sales, quality, and customer service, your store is the top performing store in their system.
Congratulations! You have just been promoted to District Manager! The Dunkin Donuts franchisee sees your growth potential and the growth potential in your geographic area. The owner now has committed significant capital and plans to open five new locations over the next two years. You will be given complete autonomy, authority, and responsibility to structure, staff, and operate these five new locations. You will be playing a key role in this expansion for growth.
Assignment: Prepare a five-page paper (excluding the title and reference pages), including at least three scholarly sources, in addition to the textbook, formatted according to APA style guidelines as outlined in the Ashford Writing Center. In your paper, explain your chosen job design, organizational design, your recruiting strategy and methods, and your training and performance appraisal process as the new District Manager for Dunkin Donuts.
You must organize your paper using the following section headings and include additional section headings as needed:
- Introduction
- Job Design
- Organizational Design
- Recruiting and Selection
- Training and Performance Appraisals
- Conclusion
Description:
Total Possible Score: 15.00
Organization: Introduction, Thesis Statement, and Conclusion Total: 2.00
Distinguished The paper is well organized with the introduction that provides sufficient background on the topic, thesis statement, and the conclusion that is logical, smoothly flows from the body of the paper.
Proficient The paper is organized with the introduction that provides background on the topic, thesis statement, and the conclusion that is logical but not quite smooth.
Basic The paper is organized with the introduction and the conclusion, but the introduction and/or the conclusion require improvement.
Below Expectations The paper is loosely organized with the introduction and the conclusion, and the introduction and/or the conclusion require much improvement.
Non-Performance The introduction and the conclusion are either nonexistent or lack the components described in the assignment instructions.
Explains the Chosen Job Design Total: 2.00
Distinguished Provides a comprehensive and expertly crafted explanation of the chosen job design that identifies the standard approach to job design presented in chapter 3: (a) job analysis, (b) job description and (c) job specification.
Proficient Provides a complete job design. The work identifies the standard approach to job design presented in chapter 3: (a) job analysis, (b) job description and (c) job specification. The job design is slightly underdeveloped.
Basic Provides a limited job design. The work identifies some of the standard approach to job design presented in chapter 3: (a) job analysis, (b) job description and (c) job specification. The job design is underdeveloped.
Below Expectations Provides a poorly developed job design. The work includes a few if any of the standard approach to job design presented in chapter 3: (a) job analysis, (b) job description and (c) job specification. The job design is significantly underdeveloped.
Non-Performance The explanation of the chosen job design is either nonexistent or lacks the components described in the assignment instructions.
Explains the Chosen Organizational Design Total: 2.00
Distinguished Provides a comprehensive explanation of the chosen organizational design. Effectively applies course concepts to this explanation.
Proficient Provides an explanation of the chosen organizational design. Applies course concepts, but the organizational design is slightly underdeveloped.
Basic Provides limited explanation of the chosen organizational design. Somewhat applies course concepts. The organizational design is underdeveloped.
Below Expectations Provides a minimal explanation of the chosen organizational design. Does not apply course concepts. The organizational design is significantly underdeveloped.
Non-Performance The explanation of the chosen organizational design is either nonexistent or lacks the components described in the assignment instructions.
Explains the Recruiting and Selection Methods Total: 2.00
Distinguished Provides a complete and thorough explanation of the recruiting and selection methods. Effectively applies course concepts to the explanation.
Proficient Provides an explanation of the recruiting and selection methods. Applies course concepts, but the explanation is slightly underdeveloped.
Basic Provides an explanation of the recruiting and selection methods. Somewhat applies course concepts. The explanation is underdeveloped.
Below Expectations Attempts to provide an explanation of the recruiting and selection methods; however does not apply course concepts. The explanation is significantly underdeveloped.
Non-Performance The explanation of recruiting and selection methods is either nonexistent or lacks the components described in the assignment instructions.
Explains the Training and Performance Appraisal Process Total: 2.00
Distinguished Provides a comprehensive explanation of the training and performance appraisal process. Effectively applies course concepts to the explanation.
Proficient Provides an explanation of the training and performance appraisal process. Applies course concepts, but the explanation is slightly underdeveloped.
Basic Provides a limited explanation of the training and performance appraisal process. Somewhat applies course. The explanation is underdeveloped.
Below Expectations Attempts to provide an explanation of the training and performance appraisal process; however, does not apply course concepts. The explanation is significantly underdeveloped.
Non-Performance The explanation of the training and performance appraisal process is either nonexistent or fails to provide an understanding of the training and performance appraisal process.
Critical Thinking: Evidence Total: 1.00
Distinguished Employs persuasive and applicable information from credible sources to develop an ample analysis or synthesis of the topic. Viewpoints of experts are scrutinized thoroughly.
Proficient Employs applicable information from credible sources to develop an analysis of the topic.
Basic Identifies applicable information from credible sources, but may neglect the application of such information toward the analysis of the topic.
Below Expectations Presents information from external sources, but such information may lack credibility and/or relevance. Neglects to apply such information toward the analysis of the topic.
Non-Performance The assignment is either nonexistent or lacks the components described in the instructions.
Reading: Analysis Total: 1.00
Distinguished Appraises tactics for relating ideas, text structure, or other textual features in order to gain knowledge or insight within and across texts and disciplines.
Proficient Recognizes connections among ideas, text structure, or other textual features to analyze how they support a sophisticated understanding of the text as a whole.
Basic Recognizes the connections among portions of a text in considering how these connections contribute to a fundamental understanding of the text as a whole.
Below Expectations Makes an effort to recognize portions of a text as needed to respond to inquiries posed in the assignment.
Non-Performance The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Control of Syntax and Mechanics Total: 1.00
Distinguished Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.
Proficient Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.
Basic Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.
Below Expectations Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.
Non-Performance The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: APA Formatting Total: 1.00
Distinguished Accurately uses APA formatting consistently throughout the paper, title page, and reference page.
Proficient Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.
Basic Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.
Below Expectations Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.
Non-Performance The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Page RequirementTotal: 0.50
Distinguished The length of the paper is equivalent to the rquired number of correctly formatted pages.
Proficient The length of the paper is nearly equivalent to the required number of correctly formatted pages.
Basic The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.
Below Expectations The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.
Non-Performance The assignment is either nonexistent or lacks the components described in the instructions.
Written Communication: Resource RequirementTotal: 0.50
Distinguished Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Proficient Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Basic Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.
Below Expectations Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.
Non-Performance The assignment is either nonexistent or lacks the components described in the instructions.
<
