You have recently moved to a small town to join a multi-modality clinic where you will be practicing as a nutritionist. It is a small practice where you will be working alongside a chiropractor and a massage therapist. The clinic staff seem to know everyone in town and often provide you with background information about your clients and their families. This is often done when you are out at the reception desk while waiting for your next client.
After a few weeks of working at the clinic you attend a social event organised by one of your clinic staff members. There are many people at the party from the close-knit community. Whilst at the party, you overhear your clinic receptionist talking to her friend about one of your clients who has recently been diagnosed with a terminal illness.
The following week, your client comes in to see you and is very upset that everyone in the community seems to know about her medical condition. She believes the gossip in the community has originated from your clinic. She says that she is going to lodge a complaint with the Health Care Complaints Commission and the Australian Traditional Medicine Society (your professional association) about the breach of confidentiality as she had not granted you permission to disclose any personal or health information to a third party.
Answer the following questions based on the above scenario:
Outline how you would address this breach of confidentiality. Describe what processes (e.g. team/individual consultation processes), procedures or policies need to be put into place to ensure this does not happen again.
Describe the ways in which you could try to regain your clientÂ’s trust and prevent her from leaving your clinic or initiating professional misconduct proceedings.
What should you say to your clinic receptionist? How should you communicate improvements to her work practices to ensure confidentiality policies are maintained?
List the relevant state and Commonwealth Privacy laws to which health practitioners must abide. What sort of health information is regulated by these laws?
Looking for the best essay writer? Click below to have a customized paper written as per your requirements.
<